Refund and Exchange Policy
Please read this Refund and Exchange Policy (the “Terms of Refund and Exchange”) carefully before using and ordering items (as defined below) from the Art Jameel Shop Marketplace (“Application”) and website located at the domain and URL https://shop.artjameel.org/store (the “Website”), an Application and Website operated and managed by Art Jameel LLC (Art Jameel Shop) a company incorporated and registered in Dubai with its registration number 743215 and whose registered address is offices 1, 2 and 4 Jaddaf, Bur Dubai.
- These Terms of Refund and Exchange govern the terms and conditions applicable to the shipping of all and any goods purchased via the Application (collectively referred to hereinafter as the “items”) to a user having placed an order via the Application (hereinafter referred to as a “Customer”).
- The Customer is entitled to either return (and receive a refund) or return (and receive a replacement) for any item purchased via the Application within fifteen (15) days from receiving it (or such longer period as may be required by the laws of the United Arab Emirates from time to time) provided that the item in question is defective, damaged or not fit for the purpose for which it was sold via the Application.
- For any refund or exchange to be made, the item should not have been used and should be in its original packaging, save where the defect could only be reasonably known through use. Where items are to be returned, Art Jameel Shop will instruct you as to how, where and when such items are to be returned.
- Refunds will be made in the same manner as the Customer made the purchase. Please note that refunds made on Knet, MasterCard, Visa may take up to 4-6 weeks.
- Amendments to this Refund and Exchange Policy will be posted to the Website and will be immediately effective when posted. We may update this Refund and Exchange Policy at any time, with or without advance notice. Your continued use of the Application following the posting of any amendment, modification, or change shall constitute your acceptance of the amendment.
- Amendments to these Terms of Refund and Exchange will be posted to the Website and will be immediately effective when posted. We may update these Terms of Refund and Exchange at any time, with or without advance notice. Your continued use of the Application following the posting of any amendment, modification, or change shall constitute your full and undisputed acceptance of any such amendment, modification or change.
- These Terms of Refund and Exchange shall be governed and construed by the laws of England and Wales and any dispute relating to the same shall be subject to the exclusive jurisdiction of the Courts of the Dubai International Financial Centre.
If you’ve had a bad experience with a product or service, please feel free to contact us at [email protected] or by phone on +971 (0)4 873 9866.
LAST UPDATED 28/10/2020